Frequently Asked Questions

Do You Use Essential Oils?

We use high-quality, clean fragrance oils that are specifically made for candles and diffusers that may contain essential oil components. In addition, all of our fragrances are free of phthalates and parabens aka all the undesirable forever chemicals that are known to cause cancer and other related health issues.

When Will I Get My Order?

Orders ship Monday through Wednesday to ensure orders are not sitting in non climate controlled warehouses throughout the weekend.

Shipping is via USPS, which takes between 1-3 days barring any shipping delays from the carrier.

Returns & Replacements

All sales are final, but we will happily replace any candle damaged in transit or if you received the incorrect product.

Please email us at support@pureflamecandle.com and include the following information:

  • Order number
  • Description of why you are requesting a replacement
  • Photos of damaged or incorrect items, including photos of damaged shipping box.

Candles

Safety

  • Each candle includes care and lighting instructions on the bottom
  • Always burn candles in a well-ventilated room and on a heat-resistant surface.
  • NEVER leave a burning candle unattended.
  • Avoid drafts, vents, ceiling fans or other moving air pathways to encourage even burning and minimize smoke or a flickering wick.
  • Never touch a burning candle or move a candle when the wax is liquid.
  • Never extinguish candles with water.
  • Make sure a candle is completely extinguished before leaving the room.
  • Keep candles out of the reach of small children and pets.
  • Never burn a candle on or near anything that can catch fire.

Burning Tips:
Before Burning

  • Always trim your wick to 1/4" before lightning. Doing this will help your candle last longer and burn more evenly

While Burning

  • On the the initial and each subsequent burn, ensure the candle has ample time to create a full pool of wax across the entire top of the container. Doing so will ensure you have an even burn as candles will create a tunnel otherwise and can effect the scent of the candle.
  • Keep the wax free of any debris such as wick trimmings

Extinguishing & After

  • Either quickly blow a short puff of air at the wick or use a candle snuffer to extinguish the flame. Do not use the lid to extinguish the flame as this will trap smoke within the container and change the scent of the wax.
  • Do not move the candle until the wax has cooled and the container may be hot.
  • Discard your candle when there is less than 1/4" of wax remaining.

Burning Tips

Before Burning

  • Always trim your wick to 1/4" before lightning. Doing this will help your candle last longer and burn more evenly

While Burning

  • On the the initial and each subsequent burn, ensure the candle has ample time to create a full pool of wax across the entire top of the container. Doing so will ensure you have an even burn as candles will create a tunnel otherwise and can effect the scent of the candle.
  • Keep the wax free of any debris such as wick trimmings

Extinguishing & After

  • Either quickly blow a short puff of air at the wick or use a candle snuffer to extinguish the flame. Do not use the lid to extinguish the flame as this will trap smoke within the container and change the scent of the wax.
  • Do not move the candle until the wax has cooled and the container may be hot.
  • Discard your candle when there is less than 1/4" of wax remaining.

Wax Melts

Reed Diffusers

When do I replace my sticks?

If you notice that your reed diffuser's fragrance throw is getting weaker, it's likely time to replace your reed sticks. Reed sticks that look dry can also indicate that it's time to switch them for new ones.

To renew the fragrance throw and extend the longevity of your reed diffusers, add new diffuser sticks after disposing of the spent ones. Don't forget to wash your hands after handling used diffuser sticks.